Privacy Policy

Definitions

To clarify terms used in this policy, the following definitions apply:

User Provided Data

Data you provide directly to us includes:

• Full name and contact details including email address.
• Health information necessary for tailored sanatorium care.
• Payment and billing information for service transactions.
• Feedback and responses from surveys or service evaluations.
• Account registration details on calmstayway’s platform.
• Consent records and preferences regarding communications.

Automatically Collected Data

Data collected automatically when you use our services include:

• Device and browser information such as IP address.
• Usage data including pages visited and session duration.
• Cookies and similar tracking technologies.
• Location data as available through device settings.
• Log data generated by server interactions.
• Analytics information to help improve calmstayway’s services.

Purposes of Data Processing

We process your personal data for the following purposes:

• Providing personalized senior sanatorium care and services.
• Managing your account and service bookings on calmstayway.
• Improving our services based on user feedback and analytics.
• Communicating important updates and service-related information.
• Ensuring compliance with legal and regulatory requirements.
• Preventing fraud and unauthorized use of our services.
• Conducting research to enhance senior care methodologies.
• Supporting emergency health situations with relevant data access.

Cookies

Calmstayway uses cookies to enhance user experience and collect analytical data:

We deploy essential cookies for website functionality, performance cookies for speed and reliability, and analytics cookies to understand visitor behavior.

Cookies fall into categories such as strictly necessary, performance, functionality, and targeting.

Users can manage cookie preferences through browser settings or via options provided on calmstayway's website.

For more information on cookies, please refer to our Cookie Policy.

Data Sharing

Your personal data may be shared under controlled conditions:

• With healthcare partners authorized to support your care plan.
• With payment and billing service providers for transaction processing.
• With IT and hosting service providers safeguarding our systems.
• In compliance with legal or governmental requests.
• With auditors or consultants engaged by calmstayway.
• Where explicitly permitted by you or to protect vital interests.

Data Retention

Calmstayway retains personal data only as long as necessary:

Account information is kept active while you maintain a service relationship.

Correspondence and communications are retained for resolution of inquiries and quality assurance.

Technical logs are stored temporarily to monitor and improve system performance.

Upon account closure or at your request, data is securely deleted unless legal obligations require retention.

Data Security

We implement comprehensive security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• Data encryption both in transit and at rest.
• Access controls limiting personal data to authorized personnel only.
• Regular security audits and monitoring of our IT infrastructure.

User Rights

You have important rights regarding your personal data under applicable laws:

• Right to access the personal data calmstayway holds about you.
• Right to request correction of inaccurate or incomplete data.
• Right to object to certain types of processing.
• Right to request deletion of personal data under specific circumstances.
• Right to withdraw consent at any time without affecting prior processing.
• Right to data portability where applicable.
• Right to lodge a complaint with a relevant supervisory authority.
• Right to be informed about data breaches affecting your information.

GDPR Compliance

Although calmstayway operates in Singapore, we recognize the importance of adherence to GDPR principles where relevant.

GDPR provisions apply to data processing activities involving individuals in the European Economic Area, and calmstayway respects these standards accordingly.

• Transparency in data processing and purpose limitation.
• Ensuring data accuracy and minimization.
• Upholding the rights of data subjects in line with the GDPR.
• We ensure all personal data is stored securely and handled only by authorized personnel at calmstayway.

If you believe your privacy rights have been violated, you may file a complaint by contacting calmstayway's data protection officer.